- The customer relationship management computer program is developed to sustain customer records at a central place that can be accessed by every employee. The main aim is to maintain the customers or clients’ records at a centralized location wherein, all departments will have access so that its benefits could be leveraged upholding the interests of customers or clients. It is mostly useful for client servicing and sales departments.
- CRM can work wonders for your business, it not only generates information about the clients or customers, but also is of great help to the research and development department of your company. It can study the customers’ behavior, their attitude towards the product, the consistency of the sold products etc. This would always help in promoting the business, bringing changes as per the trends. CRM is not only about centralizing the client’s data, but is also a ready source to generate information about the changing trends.
What Ideadunes Provide
Ideadunes build customized CRM solution for your company. We understand your exact requirements, evaluate various open source CRM tools available on the web and identify the one that suits your requirements the best. We then add additional features, customize the interface and functionalities, create user profiles and give you a packaged solution that can be put to use immediately.
End-to-end CRM application development
Open source CRM solution development
CRM solution customization
CRM application upgrade and maintenance