Crm Sugarcrm


Looking to build a lifetime relationship with your customers? Looking to not just build the relationship but to increase the Business with them? Looking to manage and automate your business activities?Unlocking the full potential of SugarCRM for business advantage, Ideadunes helps enterprises and organizations create CRM solutions that unite their overall business strategy, marketing and sales to achieve the new frontier of businesses and markets.

What Ideadunes Provide

  • Casinoseurope Roulette: We offer a variety of casino and gaming industry features through our customized CRM for various casino clients services like travel management for VIP guests, table booking and billing to reservation confirmation and scheduling tools.
  • Travel: CRM for the travel industry is an inexpensive solution for automation of customer relationships, improve the process of interaction with customers, ticketing details for travel agencies serving small or large networks.
  • Real Estate: For the Real Estate industry we have built an extensive CRM serving features like Inventory Management, Client Relationship and lead management, tenant representation, Payment Schedule, Accounts and Property Management.
  • Advantages of Call Center Consulting: Full life cycle recruiting support for the US, UK based IT clients. We work on Contract, Contract to Hire and Full-Time requirements. Helpdesk support, Customer Service, and lead Generation activities at reduced operational cost.


Ideadunes has an excellent track record of helping clients by showing the true potentials, business value of a CRM by customizing them to the client needs. We have covered a lot of domains and have acquired a lot of knowledge and experience on our path. Customers of all sizes truly rely on our services. Domains like:-

  • Travel
  • Healthcare
  • Manufacturing
  • Education
  • Recruitment consultancies
  • Hotels, Casinos & Hospitality

We promise no false commitments and exact estimations for the CRM systems. It is all possible because of working on a robust system for project management (self-developed)and extensive requirement gathering by our technical team.

Sugar CRM Deployment

We provide a variety of Sugar CRM deployment options. The advantage of choosing Sugar is it gives you the liberty of an open architecture which can either be deployed on cloud or on-site as well. You can choose a cloud option for fast implementation without investing a lot or can put it behind your firewall and address all business compliance requirements. Again, SugarCRM gives you the flexibility to navigate amongst both of the systems as per your business needs. The available options are:-

  • Sugar On-Demand
  • Sugar Private Cloud
  • Public Cloud
  • Partner Cloud
  • Sugar On-Site.

Customization & Implementation

Every business is unique and has a unique style of work approach. This ideology drives us to design CRM systems which give you the expected output result. We customize SugarCRM understanding your organizational challenges and tailor it to best suit your business operations and needs.

We have a lot experience in customizing SugarCRM applications, with various editions of SugarCRM we can advise you the best according to your business needs. It is a big step to select a CRM system, choosing the right system can help your business to expand and achieve targets with a thin budget.

Specialization in

  • Configuration of Standard Modules
  • Customization of Standard Modules
  • Custom Module Development
  • Modification of current SugarCRM applications
  • Incorporation of Business Logic
  • Creation of new Processes & Workflows
  • Integration with Third Party through API / REST / SOAP
  • Creation of Reports, Dashlets & Dashboards
  • Upgrading SugarCRM
  • Migrating to SugarCRM from other systems
  • Integrating SugarCRM with Portals

SugarCRM Integration

Cloud applications are the current and also the next big thing, businesses have become very adaptive of using cloud application. Around half of the clients use multiple application integrations. Integrations are advantageous in a lot of ways like:-

  • Synchronization of Contacts, Clients, Customers.
  • Automation of Tasks
  • Saving a lot of time
  • Creating processes and hence increasing productivity

A lot of clients are still hesitant to use integrated applications assuming it to be very technical, on the contrary, it requires very less technical skills, and has a very user-friendly setup. We give our best in making the integration easy to install, comfortable to use, and is affordable!

SugarCRM Migration & Upgrade

SugarCRM is one of the most emerging and updated CRM as per current trends and business needs. SugarCRM was established in 2004, it has expanded a lot and has a lot of clients using their system the latest being IBM. We have been working on this product since 2010 and have a lot of satisfied clients till date. We have upgraded systems from version 4.5 to the latest versions. We have also helped a lot of companies in migrating their data from old-school software to the latest CRM systems.

SugarCRM Maintenance, Training and Support

We work with our customers even long after the project ends, we provide maintenance & support to our clients on yearly/monthly/weekly/hourly contract basis. We provide on-call support for urgent issues and help your CRM users to understand the system by providing them online training and Ideadunes CRM training manual/material.

  • Category : Web Application
  • Date : 12 Feb, 2018