Returns Management

Process Overview

<p><span style="font-size:small;">the process by which activities associated with product returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain. The correct implementation of this process enables management not only to manage the reverse product flow efficiently but to identify opportunities to reduce unwanted returns and to control reusable assets such as containers. Effective returns management is an important link between marketing and logistics, offering an opportunity for competitive advantage.</span></p>