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Knowledge Base
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Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login page. Enter your email address and you will receive a reset link within 2 minutes.
Can I change my subscription plan?
Yes. Go to Dashboard → Settings → Billing to upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle.
How do I invite team members?
Navigate to Dashboard → Team Management → Invite. Enter their email addresses and assign roles. They will receive an invitation link.
What file types can I upload?
You can upload documents (PDF, DOCX, XLSX), images (JPG, PNG, GIF, WebP), videos (MP4, MOV), audio (MP3, WAV), archives (ZIP, RAR), and more. Maximum file size is 50MB.
Is my data backed up?
Yes. All data is backed up daily with encrypted offsite storage. Enterprise plans include real-time replication and custom retention policies.
Do you support multi-currency invoicing?
Absolutely. IdeaDunes supports 10 currencies (USD, EUR, GBP, AED, INR, JPY, CAD, AUD, SGD, CHF) with automatic conversion and localized tax handling.
Support Channels
Multiple Ways to Get Help
Email Support
- support@ideadunes.com
- Response within 24 hours
- Ticket tracking & history
- File attachment support
In-App Chat
- AI-powered assistant available 24/7
- Live agent escalation
- Context-aware help suggestions
- Session history preserved
Phone & Video
- Enterprise plan: dedicated line
- Scheduled video calls
- Screen sharing sessions
- Priority queue for urgencies
Service Levels
Response Times by Plan
| Priority | Free / Basic | Professional | Enterprise |
|---|---|---|---|
| Critical (system down) | 48 hours | 4 hours | 1 hour |
| High (major feature broken) | 72 hours | 8 hours | 2 hours |
| Normal (general issues) | 5 business days | 24 hours | 8 hours |
| Low (questions/guidance) | 7 business days | 48 hours | 24 hours |
Self-Service
Common Troubleshooting Guides
Login & Access Issues
- Clear browser cache and cookies
- Verify email address is correct
- Check 2FA device sync
- Try incognito/private window
- Use password reset
Performance Issues
- Check internet connection speed
- Disable browser extensions (ad blockers)
- Use Chrome, Firefox, or Edge (latest)
- Clear local storage if app feels slow
- Report persistent issues to support
Still Need Help?
Our team is available Monday through Friday, 9 AM – 6 PM (UTC).