Built for global teams, client operations, and growth-stage businesses.
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Every Channel.
One Dashboard.

Your customers use 12+ communication channels. IdeaDunes brings them all together — one unified inbox, one contact timeline, one team response. No missed message. Ever.

12 Channels
∞ Messages/day
< 2min avg response
99.9% uptime
HIPAA • GDPR • SOC2
Email
SMS / Text
Phone Calls
Live Chat
WhatsApp Business
Video Conferencing
Social Media
Push Notifications
In-App Messaging
Mail / Postal
Webhooks & API
Digital Fax
Start Free See All Channels ↓

How Centralized Communication Works

Four steps from chaos to clarity — set up in under 5 minutes.

1

Connect

Link email, phone, WhatsApp, social profiles, and messaging apps in minutes — no code.

2

Unify

Every message threads into one contact timeline. See the full conversation history anywhere.

3

Automate

Auto-assign by skill, auto-respond in seconds, escalate by SLA, schedule follow-ups — no human needed.

4

Measure

Track response times, resolution rates, team performance, channel ROI — live dashboards.

12 Channels, Fully Integrated

Each channel is deeply integrated — not just a link-out. Messages thread with contacts, trigger automations, and appear in reports.

Email

Most Used

Send, receive, track opens & clicks. Sequences, templates, bulk campaigns, IMAP/SMTP & OAuth integration.

Template library (200+) Open & click tracking Drip sequences Auto-follow-ups Signature manager Inbox zero tools
Real use case Hospital: Patient discharge summaries, appointment confirmations, lab report delivery.

SMS / Text

High ROI

Two-way SMS via Twilio, Plivo, or MSG91. Automated appointment reminders, OTPs, bulk alerts.

Two-way messaging Automated reminders Bulk SMS campaigns Delivery tracking Opt-in/opt-out Short-code support
Real use case Hospital: OPD appointment reminders cut no-shows by 40%. Discharge alerts to relatives.

Phone Calls

Click-to-call, call logging, AI transcription, voicemail. VoIP integration with all major providers.

Click-to-call Call recording AI transcription Call analytics IVR / auto-attendant Power dialler
Real use case Hotel: Concierge calls automatically logged against guest profile. Zero missed requests.

Live Chat

24/7 AI

Real-time chat widget for any website or app. AI chatbot handles 70% of queries without a human.

Website chat widget AI chatbot (GPT-4) Canned responses File & image sharing Full chat history Proactive triggers
Real use case E-commerce: Bot answers product questions. Escalates to human if purchase intent detected.

WhatsApp Business

India #1

Official WhatsApp Business API. Template messages, interactive menus, media, automation flows.

Verified business profile Template approvals Interactive buttons Broadcast lists Auto-reply flows Catalog sharing
Real use case Clinic: WhatsApp appointment booking, lab results, prescription reminders. 98% open rate.

Video Conferencing

Built-in HD video calls or integrate Zoom, Google Meet, Teams, Jitsi. One-click from any record.

1-click from CRM Screen sharing Recording & replay Calendar sync AI meeting notes Waiting room
Real use case Legal: Client consultations recorded, transcribed, stored against case file automatically.

Social Media

Unified inbox from Facebook, Instagram, Twitter/X, LinkedIn. Schedule posts. Monitor brand mentions.

Unified social inbox Post scheduling Mention monitoring Sentiment analysis Competitor tracking Platform analytics
Real use case Restaurant: Respond to all reviews and DMs from one screen. Post menu updates across all channels.

Push Notifications

Browser and mobile push for real-time alerts. Rich media, deep links, A/B testing, segmentation.

Web push (Chrome/Safari) Mobile push (iOS/Android) Rich media cards Segmented targeting A/B testing Delivery analytics
Real use case Pharmacy: Stock alert to customer when medicine is back in stock. In-app offer for repeat buyers.

In-App Messaging

Internal team messaging, announcements, threads, files. Channels per project or department.

Public & private channels Direct messages File & voice sharing Mentions & threads Pinned messages Full search
Real use case Hospital: ICU team channel, nursing shift handover notes, doctor-admin threads.

Mail / Postal

Generate and dispatch physical letters, invoices, postcards via API-powered postal services.

PDF mail merge Address validation Tracking number Bulk dispatch Template library Delivery confirmation
Real use case Legal: Auto-generate and post client engagement letters with tracked delivery confirmation.

Webhooks & API

Developer

Connect any external system. Event-driven webhooks, REST API, real-time data sync, Zapier.

Event-driven triggers Custom payloads Retry & error logs Zapier / Make REST API v2 SDK (PHP, JS, Python)
Real use case Tech startup: Sync HubSpot contacts → IdeaDunes CRM on every deal update via webhook.

Digital Fax

HIPAA

Send and receive encrypted digital faxes. Mandatory in healthcare, legal, government sectors.

Send & receive fax PDF conversion Fax templates Delivery receipt HIPAA compliant Audit trail
Real use case Hospital: RGHS / TPA insurance claim faxes sent automatically from billing module.

Industry-Specific Communication Flows

Real-world automated workflows by industry — pre-built, customisable, live in minutes.

Hospital / Healthcare

1 OPD Appointment → WhatsApp + SMS confirmation → Reminder 24h before → Follow-up call if missed
2 Lab results → Email PDF to patient → WhatsApp link for download → Doctor SMS notification
3 Discharge → WhatsApp post-care instructions → SMS medication reminder daily for 7 days
4 RGHS claim → Digital fax to TPA → Email to billing team → Status push notification to patient
5 Emergency ICU → In-app alert to duty doctor → Call consultant → SMS relative update

E-Commerce / Retail

1 Order placed → Instant WhatsApp confirmation → SMS with tracking → Email invoice
2 Cart abandoned → Push notification → Email with discount → WhatsApp re-engagement after 2 days
3 Product back in stock → Push + WhatsApp to waitlist → SMS to top customers → Email segment
4 Complaint raised → Live chat → Email escalation → Call back within 1 hour SLA
5 Review request → WhatsApp link post-delivery → Social media response management

Legal / Finance

1 Client intake → Email retainer agreement → e-Sign link → Confirmation WhatsApp
2 Court date → SMS reminder 7 days + 1 day before → Video call briefing the morning of
3 Invoice → Email PDF → WhatsApp payment link → SMS confirmation on receipt
4 Compliance update → Email all clients → Digital fax to regulators → Push to staff

Role-Based Communication Views

Every team member sees exactly the channels and conversations relevant to their role — nothing more, nothing less.

Sales Rep

Channels: Email, Phone, WhatsApp, LinkedIn

Metrics: Response time, Follow-up rate, Deals pipeline

Support Agent

Channels: Live Chat, Email, Phone, Tickets

Metrics: Resolution time, CSAT score, Open tickets

Marketing Manager

Channels: Email campaigns, Social, SMS, Push

Metrics: Open rate, CTR, Campaign ROI, Subscribers

Doctor / Clinician

Channels: In-App, SMS, WhatsApp, Fax

Metrics: Patient messages, Lab alerts, Appointment slots

CEO / Owner

Channels: All channels overview

Metrics: Team performance, Revenue attribution, SLA

Customer / Patient

Channels: WhatsApp, Email, SMS, Portal

Metrics: Appointment history, Messages, Documents

Never Miss a Message Again

Connect all your communication channels in under 5 minutes. Free to start. No credit card required.

Start Free — All Channels See All Features

Connected Pages

Global Structure → Business Commonality → Features → For Healthcare → API Docs →