Transparency
Sub-processors
Third-party services that process data on behalf of IdeaDunes to deliver our platform.
Last updated: March 1, 2026
Current Sub-processors
IdeaDunes uses the following third-party sub-processors. Each is bound by data processing agreements that ensure compliance with applicable data protection regulations.
Infrastructure & Hosting
| Sub-processor | Purpose | Data Location | Data Processed |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure, compute, storage | US, EU (configurable) | All platform data |
| Cloudflare | CDN, DDoS protection, DNS | Global (edge nodes) | Network traffic metadata |
Communication Services
| Sub-processor | Purpose | Data Location | Data Processed |
|---|---|---|---|
| Plivo | Voice calls, SMS messaging | US | Phone numbers, call/SMS metadata |
| SendGrid (Twilio) | Transactional email delivery | US | Email addresses, message content |
Payment Processing
| Sub-processor | Purpose | Data Location | Data Processed |
|---|---|---|---|
| Stripe | Payment processing, subscription billing | US, EU | Payment card info (PCI DSS), billing details |
| PayPal | Alternative payment method | US, EU | Payment details, email |
Analytics & Monitoring
| Sub-processor | Purpose | Data Location | Data Processed |
|---|---|---|---|
| Google Analytics | Website usage analytics | US | Anonymized usage data, cookies |
| Sentry | Error tracking and monitoring | US | Error logs, stack traces (no PII) |
Changes to Sub-processors
IdeaDunes will provide 30 days' advance notice before engaging any new sub-processor. Customers on business and enterprise plans will receive email notification of changes. If you object to a new sub-processor, you may contact us within the notice period to discuss alternatives.
Subscribe to Updates
Enterprise and Business customers are automatically subscribed to sub-processor change notifications. Individual users can opt in via their account privacy settings or by contacting privacy@ideadunes.com.