Detailed Agreement That Aligns Priorities and Shares Risk

Process Overview

<p><span style="font-size:small;">Sections of your agreement should be divided into operations, pricing, metrics and performance standards, and liabilities and </span><span style="font-size:small;">insurance. The pricing and compensation structure should align with your priorities and support a partnership approach.  Agreements should provide flexibility to make changes.  If you do not have significant experience with BPO agreements, seek the assistance of an external specialist who can offer contract guidance and act as a buyer advocate in negotiations.</span></p>