CRM for Software & SaaS Companies
Manage product development, customer subscriptions, support tickets, and revenue metrics from one developer-friendly platform.
Why Choose IdeaDunes
Built by developers, for software companies
From bootstrapped SaaS to enterprise software, IdeaDunes provides the operational backbone for software businesses.
Customer CRM
Track customers from trial to enterprise with usage metrics, health scores, and expansion signals.
Subscription Management
Plan management, billing cycles, upgrades/downgrades, and churn prediction.
Support Ticketing
Ticket routing, SLA tracking, knowledge base, and customer satisfaction scoring.
Product Roadmap
Feature requests, prioritization scoring, release planning, and customer voting.
Revenue Metrics
MRR, ARR, churn rate, LTV, CAC, and cohort analysis dashboards.
Release Management
Version tracking, changelog generation, and customer notification workflows.
Key Capabilities
Everything you need, nothing you don't
Bug Tracking
Issue management, severity classification, and customer-reported bug linking.
Documentation
API docs, user guides, and knowledge base with version-aware content.
Integration Hub
Connect with GitHub, Jira, Slack, Stripe, and CI/CD pipelines.
Customer Success
Health scoring, onboarding playbooks, and proactive churn prevention.
Security & Compliance
SOC 2 tracking, security questionnaire management, and audit documentation.
Usage Analytics
Feature adoption, session tracking, and product engagement metrics.
“We reduced churn by 40% with health scoring and proactive outreach. The MRR dashboard finally gave us real-time visibility.”— Marcus Lee, CEO, CloudStack Software
Scale your software business
Join software companies growing faster with IdeaDunes.