Customer Success
Support Plans
Choose the support level that fits your needs. From free community support to enterprise-grade SLAs with dedicated success managers.
Support Tiers
- Community: Free — forums, docs, knowledge base
- Basic: Included — email support, 48-hour SLA
- Professional: $49/mo — priority email, 12-hour SLA, chat
- Business: $199/mo — phone + chat, 4-hour SLA, named agent
- Enterprise: Custom — 1-hour SLA, dedicated team, Slack channel
- All tiers include self-service knowledge base
- All tiers include community forum access
SLA Details
- 99.9% uptime guarantee (Business + Enterprise)
- Severity-based response times
- Escalation procedures clearly defined
- Root cause analysis for critical incidents
- Monthly SLA performance reports
- Service credits for SLA breaches
- Dedicated customer success manager (Enterprise)
Ready to Get Started?
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